Refund & Return Policy

Last updated: January 1, 2026

1. Digital Products

Due to the nature of digital gift cards, all sales are final once the gift card code has been delivered. We do not accept returns or issue refunds for digital products that have already been delivered.

2. Undelivered Orders

If you have completed payment but have not received your gift card within 24 hours, please contact us at support@giftcardus.com and we will resolve the issue promptly.

3. Duplicate Orders

If you accidentally placed a duplicate order and have not yet received the gift card codes, please contact us immediately. We will cancel the duplicate and refund the payment.

4. Payment Issues

If your PayPal payment was processed but your order was not fulfilled, please contact us with your order number and PayPal transaction ID. We will investigate and resolve the issue within 2 business days.

5. How to Request a Refund

To request a refund, email us at support@giftcardus.com with your order number, the email address used to place the order, and a description of the issue. We aim to respond within 1-2 business days.

6. Raffle Entries

Raffle entries are free and non-refundable. Since entry is free, no monetary refund applies. Entries cannot be transferred to another person.